Cancellation Policy
Flexible cancellation options designed with your peace of mind in focus
Our Commitment to Flexibility
At Hovexo, we understand that travel plans can change. Our cancellation policies are designed to be as flexible as possible while respecting our partners' terms.
Free Cancellation
Most bookings offer free cancellation up to 24-48 hours before your trip
Instant Processing
Cancellations are processed immediately with refunds issued within 3-5 business days
Secure Refunds
All refunds are processed securely back to your original payment method
Cancellation Policies by Service
Hotels
Free Cancellation
Cancel up to 24-48 hours before check-in
Moderate Cancellation
Cancel up to 7 days before check-in
Strict Cancellation
Non-refundable bookings
Activities
Standard Cancellation
Cancel up to 24 hours before activity
Same Day Cancellation
Cancel on the same day
No-Show Policy
Failure to show up
Special Circumstances
Weather Conditions
Activities cancelled due to severe weather conditions are eligible for full refund or rescheduling.
Medical Emergencies
Cancellations due to medical emergencies may be eligible for full refund with proper documentation.
Travel Restrictions
Government-imposed travel restrictions may qualify for full refund or credit for future use.
Force Majeure
Extraordinary circumstances beyond control (natural disasters, pandemics) are handled case-by-case.
How to Cancel Your Booking
Find Your Booking
Use your booking reference and email to locate your reservation
Review Policy
Check the cancellation terms and refund amount for your booking
Confirm Cancellation
Complete the cancellation process and receive instant confirmation
Important Information
Cancellation policies vary by property and booking type. Always check your specific booking terms.
Refunds are processed to the original payment method and may take 3-5 business days to appear.
Some promotional rates may have stricter cancellation terms. These will be clearly indicated during booking.
For group bookings (10+ people), special cancellation terms may apply. Contact our support team for assistance.
Need help with your cancellation?