Privacy Policy
Your privacy matters to us. Learn how we protect and use your personal information.
Data Controller
AXEL EURL
Company Details
Legal Name: AXEL EURL
SIRET: 432 959 542
Jurisdiction: France
Address: 15 AV DES BERGAMOTES, 66300 PONTEILLA, France
Manager: Blettner Antoine
Privacy Contact
Privacy Policy Details
Information We Collect
Personal information you provide when booking (name, email, phone, address)
Payment information processed securely through our certified partners
Travel preferences and booking history to improve our services
Technical information like IP address, browser type, and device information
Cookies and similar technologies for website functionality and analytics
How We Use Your Information
Process and manage your bookings and travel arrangements
Communicate with you about your reservations and travel updates
Provide customer support and respond to your inquiries
Send marketing communications (with your consent)
Improve our services and develop new features
Comply with legal obligations and prevent fraud
Information Sharing
Hotels and activity providers to fulfill your bookings
Payment processors for secure transaction processing
Service providers who assist with our operations (hosting, analytics)
Legal authorities when required by law or to protect our rights
We never sell your personal information to third parties
Data Security
Industry-standard SSL encryption for all data transmission
Secure servers with regular security updates and monitoring
Access controls limiting who can view your information
Regular security audits and vulnerability assessments
Incident response procedures for any security breaches
Your Rights (GDPR)
Right to access your personal data and know how it's used
Right to correct inaccurate or incomplete information
Right to delete your data (subject to legal requirements)
Right to restrict or object to certain processing activities
Right to data portability and to withdraw consent
Right to lodge a complaint with supervisory authorities
Cookies & Tracking
Essential cookies for website functionality and security
Analytics cookies to understand how you use our site
Marketing cookies for personalized advertising (with consent)
You can manage cookie preferences in your browser settings
Some features may not work properly if cookies are disabled
Data Retention
Retention Periods
Booking data: 7 years for tax and legal compliance
Marketing data: Until you withdraw consent
Technical data: 2 years for security purposes
Account data: Until account deletion requested
Your Control
You can request deletion of your data at any time, subject to legal requirements.
Some data may be retained in anonymized form for analytics.
Backup systems may retain data for up to 90 days after deletion.
Legal obligations may require longer retention periods.
Exercise Your Rights
Have questions about your privacy or want to exercise your rights? Contact our privacy team.
Include "Privacy Request" in your subject line for faster processing
Important Information
This privacy policy applies to all Hovexo services and may be updated periodically.
Third-party services (hotels, activities) have their own privacy policies.
We comply with GDPR, French data protection laws (CNIL), and international privacy standards.
Children under 16 require parental consent for data processing.